Here are some frequently asked questions about products, the brand, and our policies
Q: I just placed my order, when will it ship?
Everything takes 3-5 business days for me to prepare to ship. It’s just me, so I appreciate your patience!! Once your order ships, you will get a shipping notification and tracking info.
All US orders are shipped via USPS First Class Mail and should arrive 2-5 business days after shipping. Shipping is calculated by weight.
Orders from Canada will ship via USPS First Class International and should arrive 6-10 days after being shipped. Rates start at $14 and are calculated by weight. You will be provided a tracking number once the package ships.
I do not currently ship outside of the US and Canada.
*The delivery estimate will vary and is out of my control once it leaves my hands.
*Wild Spruce Knits is not responsible for any import duties or VAT that are incurred.
Q: Unfortunately, I need to make a return/exchange, what do I do?
I’m sorry that something isn’t right with your item! Due to the nature of my handmade items and issues with shipping delays, I am unable to accept returns or exchanges at this time. I recommend reading the product description carefully before making a purchase.
If you have questions about sizing, fit, or materials before you place an order, please do not hesitate to send me an email! I’m more than happy to provide you with more information, photos, or whatever you need to be sure your item is exactly what you want! You can email me at hello@wildspruceknits.com and I’ll get back to you ASAP.
If you have other questions or concerns about your order, please reach out and we can work together to make it right.
Q: I’ve been on a lot of adventures, how do I wash my items?
This is a really common question! Please see the Care Instructions page for detailed information on cleaning your item.
Most items should be spot cleaned with cold water and a wool cleaner. If you are unsure about washing your item, it’s best to stick to spot cleaning.
Q: How will I know if my item will fit?
All beanies are one size and made to fit a 21”-23” head. My head is 22” and all items comfortably fit me. Also keep in mind that wool relaxes and stretches once you wear your hat, so a snug fit initially will relax over time.
If you have questions or concerns about fit, please send me an email at hello@wildspruceknits.com
Q: What are these items made of?
All beanies are made from ethically and sustainably sourced wool, merino wool, or a wool blend. Blends vary but are all natural fibers (not acrylic).
Faux fur pom poms are made from polyester fabric and filled with poly fill.
Q: How do you make these items?
Every single item in my shop is handmade by me. Your item could have been made in a variety of places…in the car, on my couch, while drinking coffee, while off on an adventure, or sitting on my deck when the weather is good.